Dhivo

Privacy Policy

Last updated: 1 May 2026

1. Overview

This Privacy Policy describes how Dhivo, operated by ObiTech (SP-1023/2016), a sole proprietorship registered in the Maldives under the Business Registration Act (Law No: 18/2014), collects, uses, and protects your information when you use our platform.

2. Information We Collect

Account information

When you create an account, we collect your phone number and/or email address, and your display name. If you set up a seller profile, we also collect your store name, description, and contact details.

Usage data

We collect anonymous usage data to improve the platform, including pages visited, search queries, and general browsing patterns. This data is associated with a randomly generated visitor ID stored in a cookie, not with your personal identity.

Location preferences

We store your selected delivery location preferences in cookies to personalize product filtering. This is the island or city you select, not your GPS location.

3. How We Use Your Information

  • To provide and maintain your account.
  • To personalize your experience (delivery filtering, product recommendations).
  • To display your seller profile and contact information to potential buyers (if you are a seller).
  • To improve the platform through aggregated, anonymous analytics.
  • To send you important account-related communications (OTP codes, security alerts).

4. Information Sharing

We do not sell your personal information to third parties. Your information may be shared in the following cases:

  • Seller contact details — if you are a seller, the contact information you provide (phone, email, social media) is displayed publicly on your store page.
  • Legal requirements — if required by law or to protect the rights and safety of our users.

5. Cookies

We use the following cookies:

  • Authentication — access and refresh tokens to keep you logged in.
  • Visitor ID — a random UUID for anonymous analytics and personalization.
  • Delivery preferences — your selected delivery locations.
  • Theme — your light/dark mode preference.

We do not use third-party tracking cookies or advertising pixels.

6. Data Storage and Security

Your data is stored on servers we manage. We use industry-standard security measures including encrypted passwords, JWT-based authentication, and secure HTTPS connections. However, no method of electronic storage is 100% secure.

7. Data Retention

We retain your account data for as long as your account is active. You may request deletion of your account and associated data by contacting us. Anonymous analytics data is retained indefinitely in aggregate form.

8. Your Rights

  • Access and review your personal information.
  • Update or correct your account details.
  • Request deletion of your account.
  • Opt out of non-essential cookies by clearing your browser data.

9. Children

Dhivo is not intended for use by anyone under the age of 18. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated date will be reflected at the top of this page. Continued use of the Platform constitutes acceptance of the revised policy.

11. Contact

For privacy-related questions or requests, contact us.